Frequently Asked Questions
General

What can BlueSmart mia help me do?

BlueSmart mia helps parents to...
1) Stay connected to their baby's feedings when they're away and know details like whether baby is fed according to schedule, feeding amount, duration, angle, and temperature- so parents can have peace of mind.
2) Instruct other caregivers on how to feed baby at the optimal temperature, angle, amount, and time to help ensure baby's healthy growth.
3) Share all baby’s feeding and growth data with family and the pediatrician to create a health record and journal for baby’s growth.

Which age is BlueSmart mia suitable for?

While BlueSmart mia is suitable for all babies during their nursing period, it's most suitable for babies under two because this is when scientific feeding is most critical to baby's growth.

What is included?

It includes the BlueSmart mia device, silicone smart sleeve, USB cable, wireless charger, and Power pin.

How does BlueSmart mia work?

1) Insert baby bottle into your fully charged BlueSmart mia.
2) Use the Milk Drop and Tricolor Bottle indicators to guide your feeding.
3) Tell BlueSmart mia how much baby consumed (all other data will automatically sync to the app). You're done!

What baby bottles are compatible with BlueSmart mia?

The elastic silicone sleeve can be used on most glass and plastic baby bottles. It does not limit the height and volume of the bottle, but there might be some inconvenience if the bottle is too wide (diameter ≥ 66 mm) or too narrow (diameter ≤ 53.5 mm).

Where is BlueSmart mia designed and produced?

BlueSmart mia was designed in San Francisco, CA, U.S. and assembled in Taiwan by the world-renowned foundry Jabil Circuit, Inc. BlueSmart mia is the first smart baby product of BlueSmart Technology Corp., a high-tech company based in Mountain View, CA.

Can I give my BlueSmart mia to others when my baby outgrows the device?

Of course you can! Simply remove the device on your BlueSmart app by tapping Sidebar > Device > Remove Device before giving it to someone else to use.

Can I use several BlueSmart mia devices for my baby? Can one device be used by several babies? Can I manage feeding data of several babies in one BlueSmart app?

Only one baby can use one BlueSmart mia, and the device can only record feeding data of one baby. If you have more than one baby and more than one BlueSmart mia device, you can manage the feeding data of each baby in one BlueSmart mia app. To do so, you must create different baby profiles by tapping a plus sign on the right side of your baby's avatar on the profile page. The BlueSmart mia app's home page uses the feeding data of the selected baby (the avatar displayed on the top left corner of your smartphone screen). Note, if you have more than one baby you want to track with BlueSmart mia, you will need to purchase a BlueSmart mia for each baby.

What is the story behind this product?

The BlueSmart team is comprised of mothers and fathers, who also happen to be technologists. As parents, we know that nothing is more important than the health and happiness of our little ones … and we also know that we can't always be side-by-side with our babies, every minute of every day.
Being away from our children, whether we're at the office for a few hours or away from them for a day or two (or longer), can lead to stress and anxiety and (let's be honest), wondering if others are caring for our little ones in the ways that we would. We found this to be especially true when we were new parents and saw ourselves constantly "checking in" on one of the most critical components of our babies' development – their feeding.
It's those real-life experiences that drove us on our mission to create a technological innovation designed to make every member of the family happier and enhance the way parents and caretakers feed their infants. That's how BlueSmart mia was born. For more information, visit the About page.
Safety and Security

Is BlueSmart mia safe for babies?

Safety was the first priority in designing and manufacturing BlueSmart mia. Having acquired the FCC, CE, SRRC and CPSC certification, BlueSmart mia is completely baby safe. In particular, the rubber used in BlueSmart mia is food-grade natural silicone rubber, which is very similar to the material of a pacifier (and FDA Approved). In addition, all the plastic and dye used in BlueSmart mia are food grade materials.

Is BlueSmart mia radiation safe?

BlueSmart mia’s wireless transmission is in line with the standards of the International Radio Consultative Committee. During feeding (while bottle is upside down) Wi-Fi connection turns off so the device is radiation free.

How do I wash BlueSmart mia? Is it waterproof?

BlueSmart mia passes the IPX7 waterproof standard. The removable indicator puck can be hand-washed with dish soap and the smart sleeve can be either hand-washed or put in the dishwasher.

Where is BlueSmart mia's feeding data saved? What precautions are there for data security?

All your BlueSmart mia's feeding data is saved in BlueSmart Technology Corp.'s database in the U.S. The data is protected by the Personal Privacy Protection Act of the Federal Government of the United States, and we have also adopted many effective measures to provide data security so that you don't have to worry about disclosure of your baby's feeding data. Meanwhile, we suggest that you keep your user name and password private and be cautious when inviting others as caregivers.

Why isn't a power converter included with BlueSmart mia?

The BlueSmart mia does not include a power converter because you can charge your BlueSmart mia with a standard USB power converter or any connector carrying standard USB power output function. You should charge your BlueSmart mia with charging voltage and current of 5V and 1-2A respectively, otherwise, the device's life cycle may be affected, even posing a safety hazard.

Is BlueSmart mia suitable for breastfed babies?

Yes. BlueSmart mia promotes breastmilk as the best type of milk for your baby's growth. When you need to feed your baby with breastmilk in a baby bottle, BlueSmart mia can help you monitor time, temperature, amount, duration, and angle of all baby's feedings. This feeding data can be displayed in your BlueSmart mia app.

Are there any requirements for my baby's formula brand?

BlueSmart mia works with any brand of formula. You can select your formula type in the BlueSmart mia app, or if you don’t see your formula you can add a new formula type.
Ordering, Shipping, and Returns

How do I place an order?

Orders can be placed by clicking Order Now. Once you have selected the color, proceed by clicking "Add to cart". Then, go to your cart and select a payment method. Once the payment goes through you will receive an email confirmation.

What countries does BlueSmart mia ship to?

We currently only ship within the US and Canada.

How do I track my order?

Once your item has been shipped, you can track your order by checking your email for the shipment notification with your tracking number. If you cannot find the email, please contact us through live chat or email.

How do I cancel/edit my order?

Canceling and editing orders can be done only if the item has not been shipped yet. If you would like to cancel or edit an order, please contact us through live chat or email.

What kind of payments do you accept?

Currently, we accept all major card providers, in addition to Paypal, and Alipay Global.

What are BlueSmart mia's return, exchange and refund policies?

Return and Refund Policy

We want you to be happy with your purchase. If you are not 100% satisfied, you may send it back and get a full refund or exchange the product for another one within 30 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Product(s) returned directly to BlueSmart mia must have been originally purchased from our website www.bluesmartmia.com. Any product(s) purchased from any other retailer and/or website must be returned to their original purchase location and are subject to the retailer’s and/or website’s return policy.
Customers are responsible for all shipping costs associated with the returning of their product(s) and assume all risk of loss or damages when shipping your return to BlueSmart mia.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
To return, go to Return Now.

What items are returnable?

• Within 30 days of purchase
• In original condition
• Unwashed
• In the original packaging

What items are non-refundable?

• Free gifts or giveaways

Are there any charges for return?

• There are no charges for return
• Original shipping charges are non-refundable
• You are responsible for return shipping charges

How do I return?

• Go to Return Now. Enter your order number and email address in the fields above and click Start a Return
• Follow the screen instructions and select the items you want to return
• You will get a confirmation email with shipping guidelines

How soon will I get my refund?

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.

What if my refund is late or missing?

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@bluesmartmia.com.

What type of shipping method will you use?

In most cases, Standard shipping will be shipped via USPS First Class Mail. Expedited shipping will either be USPS Priority Mail, or UPS/FedEx equivalent. If you need special shipping arrangements, please contact us via live chat or email.

When can I expect the package?

Standard shipping 3-5 business days.
Expedited shipping 2-3 business days.
Hardware and App

How do I setup a new BlueSmart mia?

It's super easy to set up a new BlueSmart mia.
1. Download the BlueSmart mia app at bluesmartmia.com, the App Store, or Google Play.
2. Follow the instructions in the app to connect your BlueSmart mia to Wi-Fi.
3. Insert baby bottle into your BlueSmart mia and start your smart feeding journey.

How does BlueSmart mia measure the amount of each portion? Is it accurate?

We measure the amount using voice recognition technology. Simply tell your BlueSmart mia the amount your baby ate and it will sync the feeding amount data to the BlueSmart mia app.

Does BlueSmart mia help to preserve the breastmilk or formula temperature?

BlueSmart mia can preserve the temperature of the portion to a certain degree due to the insulating effect of the silicone smart sleeve.

How long will BlueSmart mia's battery last? How do I charge BlueSmart mia?

On a full charge, the battery can last approximately a full day (based on normal feeding habits). BlueSmart mia uses wireless charging. Simply put the device on its charging plate, and when the Tricolor Bottle indicator turns off it is fully charged.

How does BlueSmart mia measure the temperature? Is it accurate?

The temperature indicator will turn on when you put the baby bottle inside the silicone smart sleeve. The device measures the temperature at the bottom of the baby bottle through infrared technology, just like an ear thermometer. By default, temperatures of 95℉/35℃ to 107.6℉/42℃ are optimal to feed baby. In the range of 95℉/35℃ to 107.6℉/42℃, the indicator light will turn green. When the temperature is higher than 107.6℉/42℃, the indicator light will turn red. When the temperature is lower than 95℉/35℃, the indicator light will turn blue. BlueSmart mia will record the temperature when you start feeding and upload the data to the cloud, enabling you to view temperature details in the app. Please note that BlueSmart mia measures the temperature at the bottom of the baby bottle. There may be errors with the temperature of the liquid in the middle or top of the bottle, so please shake the baby bottle or wait for over one minute to ensure the safety of your baby.

How does BlueSmart mia measure the feeding angle?

Keep in mind, it's important to hold the bottle at the right angle to prevent baby from choking, experiencing discomfort, or gas. BlueSmart mia measures feeding angle through a built-in motion sensor. The Angle Alert will blink if the feeding angle is improper, and it will be off if the feeding angle is optimal. BlueSmart mia will record the feeding angle and upload it to the cloud server, enabling you to view the angle details in the app.

How do I turn BlueSmart mia on and off?

For your convenience, BlueSmart mia does not need to be turned on or off (unless you go on a flight or take BlueSmart mia outdoors). The device will go into sleep mode after 1 minute of inactivity. BlueSmart mia will wake up when you pick up the device.

To turn off the device, insert the Power pin once into the Power hole. To turn the device back on, repeat the above step.

Where can I download the app?

Download the BlueSmart mia app at bluesmartmia.com, the App Store, or Google Play.

How do I connect BlueSmart mia to Wi-Fi?

Follow the directions in the app to connect your BlueSmart mia to Wi-Fi. If you need to use BlueSmart mia under a new Wi-Fi network, you've changed the name and password of the known Wi-Fi network, or you need to reset the Wi-Fi connection for the device- tap Sidebar > Device > Change Wi-Fi in the BlueSmart mia app. The device can automatically record up to five known Wi-Fi networks.

Does BlueSmart mia support Bluetooth?

BlueSmart mia does not support Bluetooth because the device is often used when parents are not with their babies (long distances). BlueSmart mia can help caregivers and family members feed your baby, and since all the feeding data is automatically uploaded to the cloud, everyone with access can track baby's feeding anytime, anywhere. We use Wi-Fi connection instead of Bluetooth.

How does BlueSmart mia send a feeding reminder?

You can view and/or make changes to the feeding schedule in the BlueSmart mia app. The BlueSmart mia's MILK DROP indicator will blink when it's time to feed your baby. After blinking for one minute or when BlueSmart mia is picked up, the MILK DROP indicator will go out automatically. The BlueSmart mia app will also send a feeding reminder to your smartphone. (You can enable or disable the reminder notification in the settings).

When we're in different time zones, is the feeding time data displayed in the BlueSmart mia app based on my time zone or that of my baby?

The time of the logged feeding data in your BlueSmart mia app is based on the time zone in which your BlueSmart mia device is located. When the device's time zones changes, the time on the BlueSmart mia app will be updated according to the time zone in which the device is located as soon as your BlueSmart mia is connected to WiFi.

Can BlueSmart mia be used when not connected to WiFi?

While it’s not suggested to use BlueSmart mia without WiFi connection, you can still use certain functions of the product when you are not connected to WiFi as long as the product is set up successfully. The temperature alert, feeding reminder, angle alert, feeding duration, and feeding amount features will still function but they are limited. Besides the feeding amount (voice recognition feature), all other data will be saved while offline for up to 8 feedings. For the feeding amount, only the latest 2 voice inputs will be saved. This data will be uploaded to your smartphone app once your device is connected to WiFi.

Can BlueSmart mia be used outdoors?

While it’s not recommended to use BlueSmart mia outdoors, it can still function with limitations (see how to use BlueSmart mia without WiFi- question above). Before taking BlueSmart mia outdoors, you need to turn it off (or the battery will die quickly). Turn it back on before use.

Can I invite my family members or caregivers to share feeding data? Is there a limit on the number of people I can share with? Can I remove invited caregivers?

You can invite your family members or caregivers to share your baby's feeding data through the BlueSmart mia app. You just need to invite others by tapping your baby's avatar and the "caregiver" button. There is no limit on the number of caregivers you can invite. To remove a caregiver, tap your baby's avatar > Caregiver > Delete buttons and he/she will no longer be able to see the data.

How can I share my baby's feeding and growth data with the pediatrician?

You can share your baby's feeding and growth data with the pediatrician so that they can keep track of your baby's health and growth as well as offer suggestions. To do so, tap the export button in the BlueSmart mia app's history section and follow related instructions to share feeding data. Only the data you choose to share can be seen by your pediatrician.

How does BlueSmart mia create a custom feeding schedule for my baby? How can I modify it?

After setting up your BlueSmart mia, you can locate the initial feeding schedule from the information sidebar on the app's home page. The schedule is based on your baby's age, weight, height, and gender. You can modify it anytime by tapping the "feeding schedule" button on the feeding page. We suggest that you set up an optimal feeding plan based on recommendations of your pediatrician.